At XLC, we are committed to ensuring that your servers are consistently up and running, connected, and problem-free.
This level of service is included at no additional cost with every dedicated server package.
Our first response time typically falls within 15–30 minutes. However, we guarantee that you will never wait more than 90 minutes for a response after submitting a request through our client panel. Our dedicated support team is always ready to assist you promptly and efficiently.
We value service experience and offer credit compensation based on uptime and power performance as follows
Please note that planned maintenance does not diminish the SLA allowance.
Maximum compensation is limited to the amount of one monthly payment.
We understand the importance of timely hardware support. Our Guaranteed response time for replacement hardware components are as follows:
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