- Instant activation – Available anytime
- Prorated billing – Only pay for the difference during your current billing cycle
- Takes effect at the start of your next billing cycle
- Log in to XLC Control Panel
- Submit a support ticket including:
- Your Server ID and Server’s Primary IP address
- Specific bandwidth request (upgrade/downgrade amount)
No. All listed prices exclude applicable taxes, including:
- Sales Tax
- VAT (Value-Added Tax)
- GST (Goods and Services Tax)
- Customs duties & tariffs
You’re responsible for paying any taxes or governmental charges related to your services.
No hidden fees – ever. We believe in 100% transparent pricing.
- All costs are clearly stated upfront
- No surprise charges at checkout or renewal
- Free trial available so you can test our service risk-free
To cancel your service:
- Log in to XLC Control Panel
- Submit a support ticket with:
- Service ID
- Server’s Primary IP address
- Preferred cancellation date
- Your service remains active until you receive our confirmation email
- We process cancellations within 24 business hours
- No prorated refunds after cancellation (if applicable)
Yes! All our servers are fully scalable—upgrade your CPU, RAM, storage or bandwidth anytime.
- Log in to XLC Control Panel
- Submit a support ticket with:
- Your server ID, Primary Server IP
- Desired upgrades (specify components)
- We’ll confirm pricing and schedule your upgrade within 24 hours (usually faster!).
Absolutely! Your dedicated server comes with full administrative access, including:
- SSH (Linux) or RDP (Windows) for direct remote control.
- Root/Administrator privileges – Install, configure, and customize anything.
- IPMI access – Out-of-band management for troubleshooting.
- XLC Client Portal – Start/Stop/Restart Server, Reinstall OS, Bandwidth Monitor and Network Optimization.
Navigate to Servers → Detail → Manage Server → Reboot.
Alternatively, you can also reboot your server via IPMI.
You can reinstall your OS through the client panel by navigating to Servers → Detail → Manage server → Automatic Reinstall. Alternatively, you can perform the reinstallation via IPMI
If your server cannot be reinstalled automatically and you prefer not to use IPMI, you can request a new OS installation from our technicians by going to: Servers → Detail → Manage server → Request Reinstall.
By default, each dedicated server includes a /30 subnet (4 IP addresses). However, due to networking requirements, only 1 IP is usable out of this allocation.
Need more IPs? You can purchase additional addresses—up to a /24 subnet (253 usable IPs) per server.
We guarantee a 99.9% network uptime to ensure your server remains operational. In the event of any power issues, we will work promptly to resolve them. If we are unable to meet our SLA, we will compensate you with service credits:
Service credit: three times (3x) the duration of the downtime.
The maximum refund for a month is 50% of your monthly subscription fee.