Frequently Asked Questions Frequently Asked Questions

We accept Visa, Mastercard, American Express, Discover, JCB, UnionPay, PayPal and USDT.

To change your bandwidth plan, please submit a request to our sales team. You can upgrade your plan at any time. Downgrading will take effect from your next billing period.

Yes, XLC is required to collect VAT (Value Added Tax), consumption tax, or sales tax in several countries. Please note that the prices listed on our website do not include these taxes, which will be added to your invoice as a separate line item.

No, we do not have hidden fees. Server installation is free, and there are no additional setup charges. Any paid services, such as extra IPs, or DDoS Protection, are clearly communicated upfront.

All transactions and invoices are denominated in USD to ensure pricing stability and operational consistency. This policy allows us to maintain standardized billing processes across all markets and mitigate the impact of exchange rate volatility.

We appreciate your understanding and are happy to clarify any billing questions you may have. Please contact our finance team for further details.

Credit card declines can occur for multiple reasons, such as insufficient funds, bank restrictions, or incorrect card details. Since we don't receive detailed decline reasons from banks, we can't pinpoint the exact cause.

• Contacting your bank — They can provide the exact cause and help resolve the issue.
• Trying an alternate payment method — PayPal or another supported option may complete your transaction successfully.

For further assistance, our support team is happy to help.

Please email our support team and include your site name in the email. Ensure that the word "cancel" is included in the message. Once we receive your email, we will process your cancellation and send you a confirmation notice.

A dedicated server is exclusively allocated to you, meaning all resources are fully yours and not shared with any other clients. Our dedicated servers provide full administrative access.

While a VPS is typically more cost-effective, dedicated servers deliver enhanced performance, control, and flexibility. They are particularly suitable for high-traffic websites, such as e-commerce sites or content streaming platforms, especially when custom configurations or specific hardware are required.

We do not offer complimentary backup services. We recommend that clients regularly back up their data. If you are interested in our backup service, please contact our sales team for more details.

Yes, all our servers are scalable. You can upgrade your configuration at any time. Please reach out to our sales team for assistance with upgrades.

Yes, you will receive SSH or RDP remote login credentials after the operating system is installed, allowing you to configure the server and utilize its resources fully.

You can reboot your server using either of these methods:

• Via Client Panel: Go to Servers → Detail → Manage Server → Reboot
• Via IPMI (for direct console access): Use your IPMI credentials to log in and initiate a reboot.

Need help? Open a ticket for immediate assistance.

Note: Rebooting will temporarily interrupt services running on your server. For critical systems, we recommend scheduling reboots during maintenance windows.

You have complete flexibility to install any operating system of your choice. Our standard offerings include:

Supported OS Options:

• Windows Server (latest stable versions)
• Linux distributions: CentOS, Ubuntu (LTS), Debian, Rocky Linux, AlmaLinux (latest stable versions)

Need help? Open a ticket. Need a specific kernel version? Our support team can assist with custom configurations.

1. Automatic Reinstallation (Recommended)

• Log in to your Client Panel
• Navigate to Servers → Detail → Manage Server → Automatic Reinstall
• Select your preferred OS from our supported options

2. Manual Reinstallation via IPMI — Use IPMI console access for full control; ideal for custom OS images or specific configurations.

3. Technician-Assisted Reinstallation — If automatic methods fail: Servers → Detail → Manage Server → Request Reinstall; our team will handle the process.

Important: Automatic reinstalls typically complete within 15–30 minutes. All data will be erased during the process — ensure you have backups.

Standard Deployment:

• In-stock servers: Fully provisioned within 4 hours of payment confirmation
• On-demand configurations: Variable timeline (contact Sales for estimate)

For fastest service, choose pre-configured options marked "In Stock" and ensure your payment method is approved in advance. Our sales team can prioritize urgent orders.

Selecting the optimal server configuration depends on your specific workload requirements. Our solution experts will guide you through performance needs, budget considerations, and growth plans.

Get personalized recommendations: Live Chat, Email, or Telegram/Skype for real-time discussion of your requirements.

1. Remote Management Interfaces (hardware control): Dell servers — iDRAC; Universal — IPMI.

2. Standard Network Access (daily operations): SSH (Linux/Unix), RDP (Windows), SFTP/SCP, HTTP/HTTPS.

Our support team can help configure initial access — open a ticket for assistance.

By default, each dedicated server includes a /30 subnet (4 IP addresses). However, due to networking requirements, only 1 IP is usable out of this allocation.

Need more IPs? You can purchase additional addresses—up to a /24 subnet (253 usable IPs) per server. Questions? Contact our support team for help with IP allocations.

Yes, we can provide intelligent DDoS mitigation that inspects traffic and automatically defends against DDoS attacks for L3/L4, typically in under a second.

Volumetric DDoS: TCP Flood, UDP Flood, UDP Fragmentation, SYN Flood, ICMP Floods, Carpet Bombing.

Reflective Amplification: NTP Monlist, CLDAP, SSDP/UPnP, SNMP, Chargen, DNS.

Resource Exhaustion: Malformed packets, IP fragmentation AETs, invalid TCP segments, bad checksums, invalid ports.

Advanced system: Always-on inspection, customizable thresholds, detailed attack analytics. Clean traffic reaches your servers with minimal latency impact.

See also our DDoS Protection Network page.

We guarantee 99.9% monthly network availability for all services. Service credit policy: Compensation 3× the actual downtime duration; maximum credit 50% of your monthly service fee; exclusions include scheduled maintenance or client-induced outages.

How we maintain reliability: N+1 redundant network architecture, automated failover systems, 24/7 network monitoring. Full terms in our SLA Agreement.

Yes, you can easily establish a secure private network across your servers.

Included features: Private VLAN connectivity between all your servers (free), dedicated internal networking with isolated traffic, no bandwidth charges for intra-server communication.

Additional IPv4: Available for $2/month each. Enable private networking in Client Panel → Network; configure servers on 10.x.x.x private range. Need a complex setup? Contact our Support Team.

Yes. Our Network Looking Glass provides real-time insights into our global network performance and routing.

Route testing: Traceroute from multiple PoPs, ping tests worldwide.

BGP visibility: Real-time routing tables, AS path analysis.

Performance metrics: Latency measurements, packet loss statistics.

Common uses: Diagnosing connectivity issues, comparing global routing paths, pre-migration network testing.