We continuously monitor our network to maintain the seamless operation of both public and private Internet services. Our commitment to a 99.99% uptime guarantee means that connectivity remains uninterrupted, and performance is always optimal. Explore the details of our robust network infrastructure and the measures we have implemented to support your business needs.
Our support team is available 24/7 to promptly address your needs, day or night. In the event of any issues, our dedicated professionals are ready to assist you around the clock, minimizing any disruption to your operations. You can easily reach us through multiple channels, including email, and live chat, ensuring that you receive the support you need whenever you need it.
Our first response time typically falls within 15–30 minutes. However, we guarantee that you will never wait more than 90 minutes for a response after submitting a request through our client panel. Our dedicated support team is always ready to assist you promptly and efficiently.
Credit compensation
We value service experience and offer credit compensation based on uptime and power performance as follows
| Uptime | <99.99% | <99.9% | <99% |
|---|---|---|---|
| Network | 30% credit back | 50% credit back | 80% credit back |
| Power | 30% credit back | 50% credit back | 80% credit back |
Guaranteed response times
We understand the importance of timely hardware support. Our Guaranteed response time for replacement hardware components are as follows:
| Replacement | US | Asia | Europe |
|---|---|---|---|
| Hardware component | 3 hours | 3 hours | 3 hours |
| Server | 3 hours | 3 hours | 3 hours |